thl11 Privacy Policy

When you use the thl11 platform, we collect the following information.

1.1 Information You Provide

• Name, date of birth and email address provided when registering an account
• Payment details used for deposits and withdrawals
• Enquiries and complaints submitted through our contact channels
• Personal preferences related to Responsible Gaming

1.2 Information Collected Automatically

• IP address, browser type and version
• Time spent on the site, games played and play duration
• Device type and operating system
• Data collected via cookies and similar tracking technologies

1.3 Data Received from Third Parties

We may receive financial verification information from payment providers such as KBZPay, Wave Money, AYA Pay and CB Pay. This data is used solely for deposit and withdrawal verification.

We use the data we collect only for the following purposes.

• To create accounts, manage accounts and deliver the services shown to you
• To securely manage deposit and withdrawal matters
• To prevent fraud and maintain platform safety
• To improve and develop service quality
• To support you through 24/7 Live Chat and email
• To fulfill legal obligations
• To send you communications related to our services (with an option to unsubscribe)

We do not share your data with third parties for advertising, profiling, or any other purpose beyond what is stated above.

The thl11 website uses cookies. A cookie is a small data file stored in your browser or device.

Types of cookies we use

• Essential Cookies: Required for the website to function properly. Without these cookies, our services cannot be provided.
• Functional Cookies: Used to remember your preferences, language, and settings.
• Analytics Cookies: Help us understand how the website is used so we can improve our services.

You can block cookies through your browser settings, but please note that doing so may limit some features of the website.

thl11 will not sell your personal information to third parties. However, data sharing may occur in the following cases.

4.1 Service Providers

We share only the data necessary with service providers that support our operations, such as payment systems (KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer). They are required to handle data according to our instructions and may not use it for their own purposes.

4.2 Legal Requirements

If legal obligations arise that require us to disclose information to authorities, we may share your data with the relevant legal authorities. In such cases, we will notify you in advance wherever possible.

4.3 Business Succession

In the event of a business change at thl11, data may be transferred to the succeeding organization. We will ensure that the protections in this policy continue to apply in such circumstances.

thl11 has put in place technical and administrative measures to protect your personal information.

• All data transmissions are protected with SSL (Secure Socket Layer) encryption
• Payment-related information is stored only on secured servers
• Access to data is restricted to employees who strictly need it
• Regular security audits and software updates are carried out
• In the event of a data breach, you will be notified within the required timeframe

However, we cannot guarantee that any data transmission over the internet is 100% secure. We acknowledge that we do our best to protect against any compromise.

thl11 will retain your personal information for as long as necessary to provide services or to fulfill legal obligations.

• Account data — Retained for the duration the account is active and for the legally required period after closure
• Financial records — Retained in accordance with banking and legal requirements
• Live Chat records — Retained for a set period to maintain service quality
• Cookies data — Deleted after a specific expiry period depending on the cookie type

If you wish to request deletion of your data, you can contact us through our communication channels. Please note that some data may not be deletable while legal obligations remain.

Players on the thl11 platform have the following rights regarding their personal information.

Right to Access

You can request to view what data we hold about you.

Right to Correction

You can request that inaccurate or incomplete data be corrected.

Right to Deletion

Where consistent with legal obligations, you can request that your data be deleted.

Right to Restriction

In certain cases, you may request that we restrict how we handle your data.

Right to Opt Out of Notifications

You may contact us through our communication channels to opt out of Marketing Communications.

To exercise these rights, contact us at [email protected]. We will verify any necessary information and then process your request.

The thl11 platform is for players aged 21 and above only. We do not knowingly collect personal data from anyone under the age of 21.

If we become aware that data from a person under 21 has reached us, we will take immediate steps to delete it. Parents or guardians who notice this should contact us at [email protected].

thl11 may review and revise this Privacy Policy from time to time. Any changes will be published on the website, and the "Last Updated" date at the top of this policy will be updated accordingly.

Continued use of the platform after any changes means you accept the revised policy. For significant changes, we will try to notify you at least 14 days in advance.

If you have any questions about this Privacy Policy, you can reach the thl11 support team through the following channels.

• Email: [email protected]
• Live Chat: You can reach us in Burmese via the 24/7 Live Chat on the website.

Our support team is always ready to answer your questions in Burmese.