thl11's Responsible Gaming
Gaming is entertainment. thl11 provides tools, alerts and expert support to help you stay in control of your play, putting the safety of every player first.
Keeping Gaming Fun
thl11 always puts the safety and enjoyment of players from Myanmar first. Gaming should be a fun form of entertainment, not a burden that takes over your life. That is why we provide the tools and information on this page to help every player protect themselves.
If any gambling-related issue arises, thl11's 24/7 Live Chat can assist you immediately in Burmese. We treat every player with the same care we would give a close friend or family member.
Responsible gaming means playing with a clear understanding of your financial situation, your time and your feelings. The tools and guidelines below are here to help you build that kind of healthy, balanced approach to gaming.
No one under the age of 21 is permitted to play at thl11.
Tools to Help You Stay in Control
thl11 provides tools so every player can manage their own account. These tools can be requested through Support or via Live Chat.
Deposit Limits
Set your own daily, weekly or monthly deposit amount. Lowering the limit takes effect immediately; increasing it has a 24-hour cooling-off period.
Session Time Limits
You can limit how long you play in a single session. Once the time limit is reached, gaming on the account will pause temporarily, giving you a chance to step away.
Self-Exclusion
Stop playing immediately for a period of 7 days to 6 months or longer. Once this tool is activated, the account cannot be reopened until the period ends.
Time-Out
If you need a short break due to losses or stress, you can request a Time-Out of 24 hours to 4 weeks via Live Chat.
View Gaming History
You can check your deposit, withdrawal and game history in your account at any time. Understanding your own playing patterns is the first step toward responsible gambling.
Live Chat Support
For any gambling-related issues, our team is available 24/7 via Live Chat in Burmese to help you right away. Reach out privately — experienced staff are ready for you.
Warning Signs to Watch For
If any of the feelings or behaviours below apply to you, it's time to take a closer look at your gambling.
- When you feel you are gambling again in order to win back money you have lost
- When you are trying to hide your gambling from family or friends
- When neglect is creeping into your work, studies or relationships because of gambling
- When you repeatedly go over your set spending amount or time limit
- When you feel restless and unable to stop thinking about gambling while you are not playing
- When you are borrowing money to gamble or facing serious financial difficulties
Need Help?
You can reach thl11's 24/7 Live Chat in Burmese instantly. You can also contact us at [email protected].
5 Steps to Safe Gambling
Set a Budget
Before you start playing for the day, decide in advance how much money you are willing to spend. Commit to yourself that you will not play again once you have gone over that amount.
Set a Timer
Decide in advance how long you will play. Set a phone alarm while you are playing and commit to stopping when it goes off.
Avoid Gambling While Drinking
Poor decisions are more likely when you are intoxicated or under stress. Limit your gambling on days when you are most tired or stressed.
Don't Chase Losses
Losing is a normal part of gambling. When you deposit more money after a loss and try to win it back, you risk losing even more.
Take Regular Breaks
Step away for a while during your session and make room for your health, leisure and family time. Gambling should only be one part of your life.
Set Deposit Limits
You can request a daily or weekly deposit limit on thl11 via Live Chat. Setting a limit helps prevent spending more than you intended.
Deposit Limits and Withdrawals
To manage your gambling effectively, you should be familiar with thl11's financial settings.
| Type | Limit | Note |
|---|---|---|
| Minimum Deposit | 5,000 Ks | KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer — all channels |
| Minimum Withdrawal | 30,000 Ks | Cannot be lower than this amount for any withdrawal |
| Withdrawal Time | Within 1 hour | Typical time from request |
| Welcome Bonus (first deposit) | 120% — up to 200,000 Ks | Wagering requirement equal to bonus amount × 20 |
| Self-Exclusion Period | 7 days to 6 months (or longer) | Cannot be reversed until the period ends |
| Time-Out | 24 hours to 4 weeks | Can be requested via Live Chat |
How to Get Support
If you or a family member is experiencing problems related to gambling, contact us — all personal information is kept strictly confidential.
24/7 Live Chat
24/7 Live Chat support is available in Burmese. Whether you want to pause your gambling, set a limit or request self-exclusion, you can reach us right away for any of these.
Contact by Email
You can email [email protected] for any gambling-related issue. Describe your situation, ask your questions clearly, and we will get back to you.
Privacy
There is nothing to be embarrassed about when contacting Support regarding gambling. All communications are protected with SSL encryption and your personal information is handled with full confidentiality.
If you want to play safely and enjoyably, thl11 is here to help you
Ready to play? Use the tools available, set your budget, and jump in — we are here to make sure it stays fun.